Contact support
Reach our team the way that suits you. We reply fastest on WhatsApp.
PICKUP
Visit our office
Second Floor, Brown & Brown Plaza, 4 St. Hilda’s Drive, Brown’s Town, St. Ann.
Open Mon–Fri 10am–5pm, Sat 10am–4pm. Bring your ID and the tracking number.
SOMETHING WRONG?
Report a problem
QUICK ANSWERS
Common questions
What is a pre-alert?
When a store ships your order to our US address, send us the tracking number. We match it to your account as soon as the package reaches our warehouse.
How is shipping calculated?
By weight, rounded up to the next pound. Handling fees, the over-US$100 processing fee and customs charges are separate, and your final invoice is based on the weight we record.
How do I collect my package?
When it shows Ready for pickup, come to our Brown’s Town office with your ID and the tracking number.
Something looks wrong with my package
Report it under Issues, or message us on WhatsApp and we’ll check it.